Customer Tasks

AnyDesk Group Settings for User Client

Use a JSON policy to configure AnyDesk in the Group Settings. There are three different policies to configure AnyDesk.

The following JSON contains all configurations:

Key = Integration Value = {"AnyDesk: { "Enabled": true, "BootstrapperUrl": "https://.../.../AnyDesk.exe", "Ui": {TrayMenuTextEnglish": "Start remote session} } }

The BootstrapperUrl is your user client URL.

It is also possible to split this single JSON from above, in three different JSON policies:

Key = Integration.AnyDesk.Enabled Value = true

and

Key = Integration.AnyDesk.BootstrapperUrl Value = https://.../.../AnyDesk.exe

and

Key = Integration.AnyDesk.UI.TrayMenuTextEnglish Value = "Start remote session"

The following JSON is possible as well:

Key = Integration.AnyDesk Value = {"Enabled":true, BootstrapperUrl": "https://.../.../AnyDesk.exe", "UI":{"TrayMenuTextEnglish": "Start remote session"} }

Back-End Integration

After you configure your user client, you will need to contact AnyDesk. Request an email containing your Contract ID, your License ID and your API Password. Send these IDs and the password to the RealmJoin Support. If you do so, GK will integrate a AnyDesk API in your RealmJoin portal.

AnyDesk Supporter Client Setup Launcher

To allow a supporter to connect to a desktop, you have to assign the AnyDesk Supporter Client Setup Launcher to a supporter.

For this assignment you need your supporter client URL.

Start a Remote Session via RealmJoin Tray Menu

Task	Image
1. Open the RealmJoin tray menu
2. Click Start remote session
3. The AnyDesk client starts and its current address will be pushed to RealmJoin backend in the background. Also,, it's visible in the UI.
4. This client address will be displayed in RealmJoin portal at the corresponding client and the support staff can initiate the session via clicking Connect
5. This will automatically start the AnyDesk client
6. Subsequently, the end user needs to accept the incoming remote session request
7. The Connection is established and the support staff can perform his tasks remotely
8. When the job is finished, please disconnect from the remote session

Get Elevated Rights

For special support scenarios, administrative rights will be needed. A normal remote session starts with standard rights. That requires to elevate the permissions:

Task	Image
1. Click the lightning icon
2. Select Request elevation
3. In the new appearing window (Request elevation) choose to Transmit authentication data
4. Insert corresponding credentials
5. Then, click OK
5. On the remote client, a new window User Account Control will appear
6. Confirm it
7. The support staff is now able to perform administrative tasks.

Additional Sessions

When setting up AnyDesk for the first time, you will receive a single license from RealmJoin. This single license allows one remote session. Additional licenses are necessary for simultaneous sessions.

If you need more licenses, contact RealmJoin Support for more details.