AnyDesk configuration

Deploy AnyDesk clients

In short, the following actions are required:

• host end-user client on a publicly available URL and add to RealmJoin

• request supporter client as custom RealmJoin package

End-User client

Please host the end-user client on a publicly available URL. You can use RealmJoin's Workplace Cloud Storage Solution for this, but it is not required.

A direct (public available) download from my.anydesk.com is not supported as it might be protected by services like Cloudflare.

Download the current end-user client from your my.anydesk.com instance and host it using a service provider of your choice (Azure, AWS, ...). The only requirement is that the URL must be publicly reachable without any authentication.

Afterwards, please update the AnyDesk configuration in RealmJoin with the new URL as stated in the section below.

Note, that you are responsible for updating the version on a regular basis.

Hosting the end-user client using RealmJoin WCS

If you choose to host it using RealmJoin's Workplace Cloud Storage Solution, please first ensure the feature is set up correctly. Then simply go to https://portal.realmjoin.com/organization/other-files, upload your EXE and copy the link and use that URL for the configuration setting.

Supporter client

Please download your current supporter client (as MSI) and request it as a new RealmJoin software package via the package request formular under portal.realmjoin.com.

Once the package is ready assign it to the desired users/supporters. Old AnyDesk versions will be uninstalled automatically.

Note, that you are responsible for updating the custom client and request updated versions of your package on a regular basis.

The RealmJoin package "AnyDesk Custom Client" (also known as "AnyDesk Supporter Client Setup Launcher") is no longer supported (announced in February 2025). Please use the new process stated above and delete the old package.

Group settings for end-user client

Use a JSON policy to configure AnyDesk in the group settings. The following two JSON's contain all configurations:

Key: Integration.AnyDesk Value:

{
  "Enabled": true,  # activate integration
  "BootstrapperUrl": "https://xxxx/AnyDeskEndUser.exe", # public download URL
  "CustomClientSuffix": "xxxxxxx", # custom client suffix (see my.anydesk.com)
}

Key: Integration.AnyDesk.Ui Value:

{
  "TrayMenuTextEnglish": "Start remote session" # optional: change text in tray menu
}

Back-End Integration

To enable the backend integration the following information is required:

• AnyDesk License ID

• AnyDesk API Password

• Custom Client Prefix

Send this information to RealmJoin support to have the integration activated.

Overview in the portal