Collecting Logfiles
How to easily collect logfiles required for troubleshooting
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How to easily collect logfiles required for troubleshooting
Last updated
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There are two main methods on how to easily collect the log files from an affected device. Logs can either be obtained directly on the client or remotely using the . Both ways will result in the same ZIP file.
The easiest way to collect the logs is using the built-in Collect Logs feature of the RealmJoin client:
Hold CTRL+Shift
while clicking on the RealmJoin tray icon.
Select Show Debug Window
(2nd item from the bottom).
In RealmJoin debug window click on the Collect Logs
button.
A ZIP-file called RealmJoin_Diagnostic.zip
will be created on the user's desktop.
This ZIP-file contains all important logs for troubleshooting failed installations.
Log files can also be requested remotely using the RealmJoin portal.
Search for the affected device and open the device page.
On the Overview
tab, search for the section Extended Logs
Click on the Request Logs
button.
Wait until the logs are availble, if the client is online the maximum wait time is around 30 minutes.
Click the download button left to the Request Logs
button to download the ZIP file containing the logs.
The log ZIP file download is available to every user that has access to the RealmJoin Portal, not only the requesting account.
Open the