Packaging Roles & Responsibilities

Package Maintenance Types

Maintained Packages

• Regular Updates: These packages are consistently monitored by the GK Packaging Factory.

• Update Process: After rigorous checks, updates are published in the store.

• Support Options: If updates are missing, customers can open a support ticket to address this.

Unmaintained Packages

• Categorization: Any package not marked as maintained falls into this category.

• Update Requests: Customers must submit a regular update request for non-maintained generic packages.

• Cost: Updates for generic packages are free of charge.

generic maintained application package

Custom Packages

• Tailored Updates: Custom package updates are created through specific requests from customers.

• Pricing: These updates incur charges, as they are personalized per customer needs.

custom non-maintained application package

Responsibilities

Maintained application packages will be updated once the vendor releases updates. The GK Packaging Factory does not monitor non-maintained applications. Customers are responsible for monitoring and request updates for all other applications themselves.

Process Step	glueckkanja	Customer
creation generic packages	packaging	requesting
custom package creation	packaging	requesting
application package testing	install, reinstall, uninstall	functional, share results with glueckkanja
update monitoring	maintained packages	non-maintained packages